Your practice track for Customer Service Representative
at SM Retail, Inc.

Philippine-specific tips for this role

• ▸ Some candidates might answer in Taglish: 'Kasi po, gusto ko lang magtrabaho dito kasi malapit sa bahay.' Instead, express a customer-focused reason in English: 'I admire SM's commitment to serving Filipino families and I want to contribute to that.'
• ▸ Avoid saying 'Wala po akong experience pero willing to learn naman po' without substance. Instead, say: 'Although I am new to formal retail, my experience helping customers in my family's small business taught me to be helpful and attentive.'
• ▸ Some might panic and say 'Hindi ko po kasalanan yan, sa kitchen po yan!' (blaming others). Instead, take responsibility: 'I sincerely apologize for the mix-up; let me fix this for you right away.'
• ▸ Avoid saying 'Sobrang hirap po, nag-panic ako kasi ang dami tao.' Instead, convey control: 'I focused on serving one customer at a time while remaining composed and efficient.'