Your practice track for Customer Service Representative
at SM Investments Corporation

Philippine-specific tips for this role

• ▸ Avoid saying 'Inaayos ko lang po yung sa admin, tapos si sir sa facilities, sinabihan ko na rin' because it sounds disorganized. Instead, clearly outline your systematic approach, like 'I scheduled dedicated meetings with each department and maintained a tracker to ensure nothing was missed.'
• ▸ Avoid 'Pasensya na po, nagkamali lang po yung crew' because it deflects blame and sounds defensive. Instead, own the mistake gracefully with 'I sincerely apologize for the error. Please send us a private message with your details so we can make this right.'
• ▸ Saying 'Ay hindi ko po alam eh, pero tingnan natin' without a concrete plan can make you appear unresourceful. Instead, respond with 'I'm not yet familiar with that, but let me find the most accurate information for you right away from our official resources.'
• ▸ Don't say 'Gusto ko lang po ng trabaho kaya nag-apply' because it reveals a lack of genuine interest. Instead, articulate what specifically draws you to customer service, like 'I enjoy being the person who can solve problems and make someone's day better, especially in a dynamic atmosphere like SM.'