Your practice track for Customer Service Representative
at JPMorgan Chase

Philippine-specific tips for this role

• ▸ Many candidates say “I just did my best po” or “I helped extra” without concrete numbers or actions. Instead, give a specific situation with what you actually did and the measurable result, such as an avoided penalty, time saved, or client praise received.
• ▸ Avoid saying “I would just ignore it,” “I would tell my supervisor secretly,” or “Pabayaan na lang.” Instead, show you can address it directly with the teammate first in a respectful way, then escalate if necessary. JPMorgan expects you to uphold its code of conduct actively.
• ▸ Avoid saying “Susundin ko lang po ang script” or “Magfo-follow ako sa standard.” That sounds passive. Instead, show that you actively contribute to maintaining standards by suggesting improvements, creating aids, or coaching others. JPMorgan wants agents who take ownership of quality, not just comply.