Your practice track for Customer Service Representative
at iQor Philippines

Philippine-specific tips for this role

• ▸ Many Filipino candidates start with 'Ako si...' or 'I'm just a simple person...' which sounds too casual. Instead, begin with your name, your relevant experience, and what you can offer, like: 'I'm Maria Santos, a graduate of BSBA, with internship experience in customer service, and I'm eager to apply my skills...'
• ▸ Filipinos often say 'Ma'am/Sir, sana po successful na ako' or 'I want to be rich' which is too vague. Instead, give a concrete step-by-step plan tied to the role, like: 'Within five years, I aim to grow from a CSR to a team leader, contributing to the company's goals while developing my leadership skills.'
• ▸ Don't say 'Sir, hindi ko po alam 'yan' or 'Wait lang po ha.' Use professional phrases: 'Let me check your account and I'll provide you an update shortly.' Avoid over-apologizing without offering a solution; instead, apologize briefly and move to resolution.
• ▸ Some candidates might answer 'Kaya ko po 'yan, madali lang,' which sounds overconfident without substance. Instead, share a specific example with actions and outcomes, like: 'I always prioritize tasks by urgency and ensure I double-check my work to avoid errors.'