Your practice track for Customer Service Representative
at DITO Telecommunity

Philippine-specific tips for this role

• ▸ Some Filipino candidates might over-apologize and say, "Sorry po, bago lang kami," which undermines confidence. Instead, emphasize the advantages of a modern network without apologizing for being new.
• ▸ Avoid saying "Pakiulit nga po" sharply; some may sound dismissive. Instead, use a reassuring phrase like, "I understand your frustration, let's fix this together."
• ▸ Some might say "Hindi ko po alam kung paano" and wait for help, appearing passive. Instead, demonstrate initiative, like "I'll figure this out and then assist others."
• ▸ Avoid generic answers like "Gusto ko lang po ng trabaho" or "Mas malapit kasi sa bahay." They might reveal a lack of genuine interest. Instead, connect your personal values to DITO's mission.