Your practice track for Customer Service Representative
at Boldr

Philippine-specific tips for this role

• ▸ Don't say 'I just did my job lang naman, I followed the process.' This sounds passive and lacks initiative. Instead, frame it as 'I took ownership beyond the standard procedure, proactively following up across departments to ensure the issue was fully resolved and the customer felt valued.'
• ▸ Avoid saying 'Ang hirap kasi ng bago, nakakalito.' (It's hard because it's new, confusing.) Instead, show initiative: 'Although the transition was challenging, I quickly created study aids and sought clarification to master the process efficiently.'
• ▸ Don't say 'Sorry, natagalan ako kasi ang dami kasing nagtatanong.' (Sorry, I took long because so many people were asking.) Instead, take ownership: 'I managed the high volume by prioritizing urgent cases and keeping customers updated on wait times, which reduced frustration.'
• ▸ Avoid saying 'Eh, sabi kasi ng kabilang department...' (The other department said...). Instead, own the outcome: 'I reached out to the relevant department, provided clear context, and worked with them to find a solution, ensuring the customer's needs were met quickly.'