Your practice track for Customer Service Representative
at Alorica Philippines

Philippine-specific tips for this role

• ▸ Many Filipino candidates over-apologize with phrases like 'Sorry po, hindi po kasi...' which can sound unconfident. Instead, acknowledge the emotion professionally: 'I understand this is frustrating, and I'm going to look into it right away.'
• ▸ A common mistake is a vague answer like 'Sinunod ko lang po yung sinabi' without demonstrating understanding. Instead, narrate: 'I followed the process precisely, checking each step to ensure accuracy.'
• ▸ Some candidates might use overly casual Taglish like 'Wait lang sir, check ko' in chat, which lacks professionalism. Instead, write: 'Please give me a moment while I look into this for you.'
• ▸ Rushing off the call with 'Okay na po yan, bye!' comes across as rude. Instead, close professionally: 'Thank you for your patience, I'm glad we could resolve this. Is there anything else I can help with?'