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BPO
Your practice track for Customer Service Representative
at Accenture
Entry levelEntry3 questions
What this interview covers
Interviewers for Customer Service Representative roles at Accenture typically test across 3 areas:
Cultural FitBehavioralCommunication
Philippine-specific tips for this role
- ▸ Common mistake: saying 'Yes po, okay lang po sa akin kahit anong schedule' without any explanation. That sounds like you are just trying to please them. Instead, give a short personal example of how you have handled changing schedules before.
- ▸ Common mistake: saying 'Na-frustrate po siya pero inayos ko naman' without giving specific details like what you said or did. That sounds vague. Instead, use the STAR format with one concrete action you took.
- ▸ Common mistake: saying 'Okay lang po, wag po kayo magalit' which sounds weak and apologetic. Instead, use confident empathy: acknowledge the frustration and immediately take ownership of solving the problem.
Sample questions
Are you willing to work on rotating shifts, including nights, weekends, and holidays? Are you also open to being reassigned to a different client account if the business needs it? Explain your reasoning, not just a yes or no.
EntryCultural Fit
Tell me about a time you turned a frustrated or upset customer into a satisfied one. What was the situation, and what steps did you take?
EntryBehavioral