Onsite Technical Support Associate

About the role

• Troubleshoot and repair POS tablets, printers, cash drawers, dual screens, and related hardware.

• Provide basic system assistance and escalate software issues when needed.

• Ensure 100% completion of endorsed technical support visits and hardware repairs within set timelines.

• Perform monthly proactive check-ins with priority clients and document any concerns.

• Maintain good client relationships by reassuring ongoing support and addressing concerns professionally.

• Collect client feedback, testimonials, and photo/video documentation during visits while identifying and securing referral lead opportunities.

• Support company events, expos, and workshops by assisting with setup, logistics, and basic lead generation.

What they're looking for

• At least 1-2 years experience in technical support, IT field service, or POS/software troubleshooting.

• Basic knowledge of hardware repair for tablets, printers, and related peripherals.

• Strong customer service and interpersonal skills.

• Ability to work independently in field environments.

• Willingness to travel for on-site client support and attend company events.

• Comfortable interacting with business owners and conducting basic promotions.

• Organized, detail-oriented, and proactive in issue resolution.

Note : Salary is negotiable.