Customer Service Representative

About the role

• Handle Customer Inquiries Regarding Sea And Air Freight Shipments.

• Coordinate With Clients, Shipping Lines, Airlines, And Internal Operations Teams.

• Monitor Shipment Status And Provide Timely Updates To Customers.

• Prepare And Verify Shipping Documents And Shipment Details.

• Assist With Import And Export Documentation And Shipment Coordination.

• Resolve Customer Concerns And Provide Excellent Customer Service.

• Coordinate Shipment Schedules, Cargo Arrivals, And Delivery Updates.

• Maintain Accurate Records Of Customer Transactions And Shipment Details.

What they're looking for

• With experience in the freight forwarding or logistics industry.

• Experience in sea freight and air freight is preferred.

• Knowledge of manifest preparation or processing is an advantage.

• Familiarity with import/export procedures and shipping documentation.

• Good communication, coordination, and customer service skills.

• Detail-oriented, organized, and able to work under pressure.

• Proficient in Microsoft Office and email communication.