Customer Service Representative

About the role

• Responsible for order processing of Sales Orders and Purchase Orders.

• Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.

• Encodes data and orders in the system diligently and accurately for database building.

• Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.

• Follow up customers on payments and collection of such payments.

• Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.

• Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.

• Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.

• Confirmation and verification of returned invoices and reasons for rejections.

• Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.

• Follow established policies and procedures especially established timelines, cut-offs and lead times.

• Performs other duties that may be assigned by immediate superior from time to time.

What they're looking for

• College Graduate

• Strong analytical and planning skills;

• Good communication and presentation skills;

• Excellent problem-solving skills;

• Works well with people

• Customer centric

• Willing to work in Paranaque City from Mon-Sat