Community Associate | Guest Relations, Receptionist

About the role

We are looking for a Community Associate to be the front-of-house ambassador of Prosmash. This role is responsible for delivering a warm, energetic, and professional first impression while ensuring smooth daily operations at the reception area.

You will handle member check-ins, bookings, inquiries, and basic sales support, while helping create a welcoming community environment where members feel recognized, supported, and excited to return.

This role is ideal for someone who is friendly, organized, service-oriented, and enjoys working in an active, people-focused environment.

Front Desk & Member Experience

• Greet all members and guests warmly and professionally

• Handle member check-ins, court bookings, and walk-in inquiries

• Manage daily attendance logs and booking schedules

• Assist new members with onboarding and basic facility orientation

• Respond to basic questions about programs, schedules, and promotions

• Ensure reception area is clean, organized, and presentable at all times

Sales & Booking Support

• Assist in promoting club programs, classes, events, and memberships

• Upsell packages, merchandise, and coaching sessions when applicable

• Handle payment collection and issue official receipts

• Support promotions, referral programs, and event registrations

Administrative & Operations Support

• Maintain accurate records of bookings, payments, and member information

• Coordinate with coaches and operations staff regarding schedules

• Report incidents, member feedback, and facility concerns to management

• Assist with inventory tracking for merchandise and supplies

• Support basic reporting (daily sales, attendance, incident logs)

Community & Events Support

• Help facilitate tournaments, leagues, and social events

• Assist with event registrations and crowd flow during busy periods

• Encourage positive community interactions among members

• Support social media content capture when needed (photos, short videos)

What they're looking for

• College level or graduate of any business, hospitality, sports, or related course preferred

• With at least 1 year experience in reception, customer service, hospitality, gym, or club environment (fresh grads with strong people skills may be considered)

• Excellent communication and interpersonal skills

• Friendly, confident, and professional demeanor

• Organized and detail-oriented

• Comfortable using basic computer systems, POS, and booking software

• Willing to work flexible shifts, weekends, and holidays

• Good-to-haves

• Interest in sports, fitness, or wellness

• Experience in gym, sports club, hotel, or coworking front desk

• Sales-oriented mindset and comfortable offering promotions

• Social media savvy for basic content support