ING Bank Interview Guide

ING Bank Philippines operates locally as ING Hubs Philippines, a global hub for IT, finance, risk management, and data analytics supporting over 40 countries. Unlike a typical retail bank, the Manila-based office focuses on shared-services functions, employing more than 4,800 professionals in technology, finance, risk, and data. This means day-to-day work centers on global back-office operations rather than customer-facing branch banking, a crucial distinction for Filipino job seekers exploring roles at ING.

ING's culture is built on three core values: being Sustainable, Trusted, and Inclusive. The bank encourages an agile, self-organizing work style, moving away from traditional hierarchies toward collaborative teams that emphasize customer focus, communication, and continuous learning. Internally, the "Orange Code" reflects a mindset where employees take ownership, help others succeed, and stay a step ahead. Candidate reports describe good work-life balance, flexibility including remote work options, a free shuttle service, and company-organized events.

For fresh graduates and early-career professionals, the International Talent Programme (ITP) is the main entry-level pathway. This two-year global traineeship includes three rotations, with a possibility of an international stint. At ING Hubs Philippines, ITP tracks align with the hub's core functions: Analytics, Risk, Finance, and Tech/IT. Eligible applicants are typically fresh graduates with strong academic records or those with up to two years of work experience. Community sources suggest the program pays around PHP 50,000 or more per month, though no official Philippine-specific salary figure has been confirmed.

The ITP selection process, as described in ING's global materials, begins with an online application where candidates select a country and track, submitting a CV and motivation letter. If the application passes initial screening, a recruiter reaches out for a screening call. Successful candidates then complete three online tests that assess cultural fit, numerical and verbal reasoning, and situational judgment. Following the tests, there is a competency-based interview with an HR professional, using insights from the online assessments.

The final stage is a Business Panel Interview with senior managers from the chosen track and an HR representative or trainee manager. It is important to note that whether this exact process applies identically at ING Hubs Philippines is not independently confirmed; the description above is based on the global ITP template. For other, non-ITP roles at the hub, the hiring process may vary and typically involves technical assessments relevant to the function, alongside behavioral interviews.

Throughout the ING Hubs Philippines hiring process, candidates should expect questions that probe both technical skills and alignment with the Orange Code values. Given the hub's technology and analytics focus, interviewers often seek evidence of problem-solving ability, teamwork, and adaptability in a fast-paced, agile environment.

Tailor your application specifically to ING Hubs Philippines by emphasizing experience or coursework in IT, finance, risk, or data analytics, rather than general banking or customer service. Since the hub values agile, self-organizing teamwork, highlight examples where you took initiative, collaborated across functions, or learned quickly in a team setting. Research the specific ITP track you're applying for and be ready to discuss how your skills align with the global scope of the work.

Prepare thoroughly for the online tests: practice numerical reasoning, verbal reasoning, and situational judgment exercises. During interviews, use the STAR method to structure answers, connecting your experiences to the Orange Code principles of taking ownership, helping others succeed, and staying ahead. Be aware that global ITP materials often mention a master's degree preference, but Philippine-specific postings accept fresh graduates or those with up to two years of experience; verify the exact requirements in the job listing you're targeting.

Finally, keep in mind that the PHP 50,000+ monthly salary figure for the ITP is community-sourced and unverified, so approach it as a rough benchmark rather than a confirmed offer. Demonstrating genuine interest in the hub's global support role and ING's values can set you apart, especially if you can articulate how you'd contribute to the bank's mission of empowering people to stay a step ahead.