Technical Support Representative at Boldr

The Technical Support Representative at Boldr is a customer-facing troubleshooting role that focuses on resolving issues related to client websites, not on building new software. You will interact with customers to address inquiries and complaints about client products or services, and you will frequently use your knowledge of JavaScript, HTML, and CSS to diagnose and fix front-end problems such as tag, script, or pixel installation errors and display glitches. The work requires clear, empathetic communication and a professional approach to ensure every customer feels heard and supported.

Because Boldr is a purpose-driven outsourcing company, it looks for team members who align with its mission of delivering impact through service. You will collaborate across internal teams to meet customer needs, manage and triage support tickets, and document resolutions thoroughly. While you must be comfortable reading and troubleshooting code snippets, this is not a software development or quality assurance position. The role demands patience, detail orientation, and a genuine drive to help clients' end users.

Candidates should hold a bachelor's degree in any field and have at least one year of technical support work experience, particularly involving JavaScript troubleshooting on websites. Boldr values excellent English communication skills and the ability to translate technical findings into simple, reassuring explanations. The company's accessible hiring approach (walk-in applicants are welcome weekday mornings at its Ortigas office) signals a fast-paced, high-volume BPO environment where practical readiness and a service mindset are key.

Boldr does not publicly outline a fixed interview process for Technical Support Representatives, but typical BPO hiring patterns suggest a multi-step sequence. Candidates usually start by submitting an application online or walking in during the designated slots at the Hanston Building in Pasig. An initial screening call often follows to verify communication skills, basic technical knowledge, and overall fit. If shortlisted, you may be asked to complete a practical assessment that tests your ability to troubleshoot JavaScript, HTML, and CSS issues on a sample client website; this could involve diagnosing broken tags or display problems and explaining your steps. Finally, one or more interviews (possibly with a hiring manager and a team lead) will evaluate your experience, empathy, and problem-solving approach before a job offer is extended.

Review the basics of JavaScript, HTML, and CSS troubleshooting, specifically common issues with embedded tags, scripts, and pixels on live websites. Practice using browser developer tools to inspect elements and console errors; you may be asked to walk through a scenario during the technical assessment. When explaining your process, speak simply and show empathy: remember you would be supporting end users who may not be technical, so clarity and patience are crucial.

Boldr emphasizes its purpose-driven culture, so prepare examples that demonstrate how your work or personal values align with service and impact. Share stories where you went above and beyond to resolve a customer's issue or collaborated with a team to prevent recurring problems. Avoid framing past roles as purely technical; instead, highlight the human side of support. If you choose to walk in, dress professionally and bring copies of your resume, showing you are ready to make an immediate impression.

Finally, be ready to discuss how you cope with high-volume ticket environments and shifting priorities. Boldr's BPO setting means you may support multiple client programs, so versatility and a calm, methodical approach to troubleshooting under pressure will stand out.